PM · BA · Operational Strategist

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For Hiring Managers & Recruiters

A PM & BA who's
actually been
in the trenches.

6+ years delivering complex enterprise software across agile teams, with a decade of operational leadership before that. I don't just manage projects — I fix the systems they run on.

Certified ScrumMaster (CSM) · 6+ years Agile delivery
Enterprise clients: Mpix, Beck's Hybrids, You.com, MillersLab
Release management, defect coordination, sprint delivery
Cross-functional team leadership: teams of 2–8 engineers
C# · React · Jira · Full SDLC ownership
Kirsten Bachert
Principal & Chief Operating Strategist
For Business Owners & Executives

Your operations
are broken.
I fix that.

15 years of turning around broken stores, broken teams, and broken systems. If growth has outpaced your infrastructure, you don't need a consultant with a deck — you need an operator who executes.

01 Untangle operations — workflows, ownership, chaos
02 Rebuild infrastructure — tech stack, process, data
03 Stabilize + scale — systems that hold under growth
Project Management Business Analysis Agile · Scrum · CSM Operational Strategy Release Management Systems Architecture Enterprise Delivery P&L · Retail Ops C# · React · Jira Team Leadership Process Design Project Management Business Analysis Agile · Scrum · CSM Operational Strategy Release Management Systems Architecture Enterprise Delivery P&L · Retail Ops C# · React · Jira Team Leadership Process Design

Where I've delivered.

Enterprise clients. Real delivery. No fluff.

Project Manager Business Analyst Scrum Master
Mpix · Photo Printing Platform
PM · Scrum Master · BA

Led Agile delivery for a high-volume consumer photo printing platform. Managed sprint cycles, release planning, defect coordination, and chore backlogs including dependency updates and technical debt reduction across a 4-person engineering team.

Owned full release management cycle — from sprint planning through deployment
Managed defect triage, prioritization, and resolution coordination across engineering
Facilitated retrospectives that measurably improved sprint velocity
Served as primary stakeholder liaison between client and development team
Agile · Scrum Release Mgmt Defect Coord Jira Stakeholder Mgmt
Beck's Hybrids · Agriculture Tech
Project Manager · Business Analyst

Managed cross-functional delivery for a complex agriculture technology platform. Translated business requirements into technical specifications, managed backlog grooming, and coordinated delivery across development, QA, and client teams.

Bridged gap between non-technical stakeholders and engineering teams
Documented and refined business requirements into clear, executable user stories
Managed competing priorities across multi-stream delivery
Maintained project health through risk identification and proactive escalation
Business Analysis Requirements Backlog Mgmt Cross-functional
MillersLab · Enterprise SaaS
Team Lead · PM · Engineer

Led a dual role as team lead and engineer on a complex enterprise SaaS product. Responsible for sprint delivery, code review, defect management, and maintaining release cadence while contributing production C# and React code.

Maintained delivery velocity while managing technical complexity and scope change
Led defect triage and resolution — prioritizing critical vs. non-critical in real time
Authored technical documentation and handoff materials for client operations
Coordinated dependency updates and technical debt sprints alongside feature delivery
C# · React Team Lead SDLC Tech Debt Code Review
You.com · AI Search Platform
Project Manager · Delivery Lead

Managed project delivery for a fast-moving AI search startup. Operated in a high-ambiguity environment requiring rapid prioritization, clear communication, and the ability to translate shifting product direction into actionable sprint goals for engineering.

Maintained delivery cadence in a high-change, startup-speed environment
Translated product vision into structured sprint plans with clear acceptance criteria
Managed stakeholder expectations across time zones and functions
Built lightweight process structures that improved team clarity without adding overhead
Delivery Mgmt Startup Pace Product Alignment Agile
Project Management
Agile / Scrum / Kanban
Sprint planning & facilitation
Release management
Risk identification & mitigation
Stakeholder communication
Jira · Confluence · Asana
Business Analysis
Requirements gathering & documentation
User story writing & acceptance criteria
Process mapping & gap analysis
Stakeholder interviews
Data analysis & reporting
Business case development
Technical Fluency
C# · .NET · React · JavaScript
Full SDLC comprehension
Defect & QA coordination
API concepts & system integration
Tech debt assessment
Code review participation

Built in
the field.

My career looks like a pivot. It isn't. It's the same work in two different languages. In retail, I fixed broken stores — operations, culture, shrink, P&L, teams. In software, I fixed broken delivery — processes, teams, releases, backlogs. In both, the real job was the same: walk into a system that isn't working, understand it completely, and rebuild it to hold.

Now through Ardmore Business Solutions, I do that work across both worlds — for companies that need someone who has actually run something, not just advised on it.

Career Arc
2008 – 2019
Shoe Carnival
Retail · National Chain
General Manager — Turnaround Specialist

Managed the hard stores — the ones corporate flagged for closure due to chronic shrink, broken culture, and failing P&Ls. Specialized in walking in, diagnosing fast, and executing a full operational rebuild. Broke inventory records. Turned high-theft locations into low-shrink performers. Managed full P&L, teams of 20–60, loss prevention strategy, and peak season operations moving millions of dollars.

P&L ManagementLoss PreventionStore TurnaroundsInventory RecordsTeam Leadership
⟶ Moved into technology deliberately. The problems I fixed in retail were systems problems. Software had the same ones — different stack, same root cause.
2018 – 2019
Darling Web Dev
Freelance · Founder
Founder & Web Developer

Built and launched a freelance web development practice while still in retail leadership — proving the technical transition was viable and learning that what I'd done in operations mapped directly to how software teams needed to work.

Web DevelopmentClient ManagementFront-End
2019 – 2026
Midwestern Interactive
Software Agency
Software Engineer → Team Lead → Project Manager

Six years across the full stack of software delivery — writing production C# and React, leading Scrum teams as a CSM, and owning PM responsibilities for enterprise clients including Mpix, Beck's Hybrids, MillersLab, and You.com. Managed releases, defect cycles, sprint delivery, and client relationships simultaneously. Built delivery frameworks where none existed and was the person leadership called when something was off the rails.

C# · ReactCSM · AgileRelease MgmtEnterprise PMTeam Lead
⟶ After 15 years fixing things for other organizations, I formalized the practice. Ardmore Business Solutions is the vehicle.
2026 – Now
Ardmore Business Solutions
Consulting Firm · Founder
Principal & Chief Operating Strategist

Founded a systems-first business operations and technical strategy firm. Serving businesses that have grown faster than their systems — untangling operations, rebuilding infrastructure, and stabilizing teams and processes for long-term scale. The title says it plainly: you get the Principal (me, not a junior), doing Operating Strategy (not just advice — execution).

Operations StrategySystems DesignFractional COOAgile Coaching
What I Believe

"The best PMs, the best BAs, the best operators —
they're all doing the same job.
Finding what's broken and fixing it before it compounds."

Kirsten Bachert · Principal & Chief Operating Strategist

The consulting
engagement.

Not a report. Not a recommendation. An operator who walks in and executes.

"Ardmore is what companies hire when growth outpaces their systems and they need an experienced operator to quietly fix everything."

01 Operational audit & workflow rebuild
02 Tech stack modernization & systems integration
03 Agile implementation & Scrum coaching
04 Stabilize + scale infrastructure engagements
05 Fractional COO & operational leadership
06 Project & delivery management buildout
Where Chaos Ends and Strategy Begins.

Ardmore Business Solutions is a systems-first business operations and technical strategy firm. We modernize and stabilize growing businesses by rebuilding their systems, operations, and digital infrastructure — then we leave them ready to operate without us.

Untangle Operations
Rebuild Infrastructure
Stabilize + Scale
Visit Ardmore Business Solutions →

Let's talk about
what you need.

Whether you're hiring for a PM or BA role, exploring a consulting engagement through Ardmore, or just want to understand what I do — I'm direct and I don't waste time.

Download My Resume
Available for PM · BA · Consulting Roles
Primary Resume
Kirsten Bachert — Project Management & Business Analysis
Updated 2026 · Denver, CO · CSM Certified
⬇ Download PM / BA Resume
Operations & Leadership Resume
Kirsten Bachert — Operational Strategy & Leadership
Emphasis on retail GM, turnarounds, P&L
⬇ Download Ops Resume

Looking for something specific? Email me and I'll send the version most relevant to your role.